Finnish Customer Service Agent - Travel industry

Etraveli Group is the leading global tech company for online flight sales. We are here to solve complexity by connecting millions of flights and travelers across the globe, from search and selection to the trip itself and beyond. We own online travel agencies such as Mytrip, GoToGate, and Flight Network, and provide flights for Booking.com. Etraveli Group has also established partnerships with companies like Skyscanner, Google Flights, TUI, and many others.

Of our 3,000 employees, approximately 40 people work in our Customer Service team in Uppsala. We are located in modern, bright offices with a fantastic rooftop terrace, just a five-minute walk from the central station. With us, you will become part of a young and dynamic team that values community, where we frequently organize activities and after-work events together.

As a Customer Service Agent (Travel Agent), you act as the vital link between us and our customers. The work is focuses on problem-solving in a technical environment. You will work in several parallel systems to assist our customers over the phone.

Your main responsibilities:

• Handle inbound calls regarding, for example, rebookings, cancelled flights, baggage inquiries, and name changes.

• Navigate complex booking systems and ensure the customer’s trip is handled correctly.

• Deliver high-quality service and handle customer requests professionally.

• Report technical issues and customer feedback within the organization.

Paid Training and Working Hours: To ensure you feel confident in your role, your employment begins with an eight-week paid training program. During this time, you will learn our systems and workflows from scratch alongside a dedicated trainer. No previous experience is required, but it is crucial that you can attend on-site throughout the entire training period.

We work office hours, 08:00–17:00 on weekdays. You are always off on weekends and public holidays.

We place great emphasis on your personal qualities. To thrive with us, you are self-confident, flexible, and enjoy a role that requires both social and technical competence. Since we work towards clear goals, you are motivated by tracking your own performance and development.

We are looking for someone who:

• Has excellent proficiency in Finnish and English, both spoken and written.

• Has strong computer literacy and learns new systems quickly.

• Has a positive attitude and a strong service-oriented mindset.

It is advantageous if you have:

• Proficiency in Swedish, Danish, or Norwegian.

• Previous experience in customer service, preferably over the phone.

• Knowledge of booking systems such as Sabre or Amadeus.

• Relevant education within travel/tourism.

Working with us means being part of a large, international company with the ambition to continue growing. We offer a workplace with multiple development opportunities and colleagues who support one another.

Our benefits include:

• Hybrid work: Opportunity to work from home up to 2 days a week (after completed probationary period).

• Opportunity for monthly and quarterly bonuses, in addition to a fixed monthly salary.

• Generous wellness allowance (friskvårdsbidrag).

• Occupational pension with personal counseling and comprehensive insurance.

• Breakfast buffet every morning at the office.

Start date: During March - date is to be decided. Location: Uppsala (Central) Scope: Full-time

We look forward to receiving your application!

At Etraveli Group we value diversity; we pride ourselves on being a company represented by people of all different backgrounds. During hiring, we are committed to ensure equality and promote diversity in the workplace at every selection stage. As such, we provide the same opportunities for all candidates regardless of race, religion or belief, gender, nationality, ethnicity, sexual orientation, age, marital status, disability, or any other characteristic protected under any anti-discrimination law or regulation.