Operations Manager

We are looking for an Operations Team Lead to join our core operations team in an office-based role.

This position is focused entirely on internal operations — building systems, improving processes, and ensuring the business runs smoothly behind the scenes. The role does not involve any hands-on, field-based, or technical work.

You will work closely with senior management and internal teams to bring structure, clarity, and discipline to day-to-day operations, while helping the company scale in a controlled and professional way.

This role is ideal for someone who is highly organized, process-oriented, and comfortable taking ownership in a fast-moving environment.

Key Responsibilities

Operations & Process Development

• Build, document, and continuously improve internal processes and workflows.
• Develop and maintain Standard Operating Procedures (SOPs), playbooks, and internal guidelines.
• Ensure consistency and operational discipline across teams and workstreams.
• Identify inefficiencies and proactively propose improvements.

Systems & Internal Tools

• Own and maintain internal operational systems and tools (e.g. task tracking, reporting, documentation).
• Ensure data accuracy, structure, and proper usage across the organization.
• Support implementation of new tools or improvements to existing systems.
• Act as a point of reference for how internal systems and processes should be used.

Cross-Team Coordination

• Coordinate activities across internal teams and functions.
• Track priorities, deadlines, and dependencies across ongoing initiatives.
• Ensure clear ownership, follow-up, and accountability.
• Support internal planning and execution for new initiatives or expansions.

Reporting & Administration

• Prepare structured internal reports and summaries (weekly/monthly).
• Support management with operational insights, documentation, and follow-ups.
• Maintain organized records for internal processes, decisions, and documentation.
• Support compliance with internal policies and operational standards.

Quality & Governance

• Ensure agreed processes are followed and properly documented.
• Support the professionalization and scalability of internal operations.
• Contribute to a structured, calm, and well-organized working environment.
• Assist with internal reviews and continuous improvement initiatives.

Qualifications & Experience

Required

• Experience in operations, project management, or operational coordination.
• Strong ability to design, document, and maintain processes.
• Highly organized, detail-oriented, and structured in your way of working.
• Comfortable working with internal systems, documentation, and reporting tools.
• Strong written and verbal communication skills in English.
• Ability to work independently and take ownership.

Preferred

• Experience in a startup, scale-up, or fast-growing company.
• Experience working across multiple teams or countries.
• Familiarity with building SOPs, internal playbooks, or operational frameworks.
• A proactive mindset with a strong sense of responsibility.

What We Offer

• Full-time, office-based role in a growing European company.
• Competitive salary based on experience.
• High level of responsibility and ownership.
• Direct exposure to leadership and core decision-making.
• Opportunity to shape how a growing company operates internally.
• Long-term growth potential as the organization scales.

If you’re excited by building structure, improving how things work, and taking real ownership in a growing organization, we’d love to hear from you!

To apply, we'd ask that you send us an email to jobs@bettercitiescompany.com and include your CV and bit about why you'd be a great fit here, and we will review your application.