Senior Incident Manager – 14740

Veritaz is a leading IT staffing solutions provider in Sweden, committed to advancing individual careers and aiding employers in securing the perfect talent fit. With a proven track record of successful partnerships with top companies, we have rapidly grown our presence in the USA, Europe, and Sweden as a dependable and trusted resource within the IT industry.

Assignment Description:

We are looking for a Senior Incident Manager to join our dynamic team.

What you will work on:

• Lead the end-to-end management of critical incidents, from detection through resolution and stakeholder communication.
• Coordinate with DevOps, development teams, support, and R&D to restore services quickly and ensure high availability and stability of the tool used in workshop operations.
• Prioritize, analyze, and escalate incidents efficiently to minimize business impact.
• Communicate clearly and proactively with internal stakeholders and end customers throughout the incident lifecycle.
• Conduct Root Cause Analysis and facilitate Lessons Learned sessions to drive long-term improvements.
• Contribute to process development and continuous improvement within incident and problem management.
• Support proactive initiatives aimed at preventing future disruptions, enhancing technical robustness, and improving service delivery.

What you bring:

• Proven experience as an Incident Manager handling critical, business-impacting incidents.
• Ability and availability to participate in an on-call rotation providing 24/7 support.
• Strong communication skills in both English and Swedish.
• Advantageous experience in embedded vehicle systems, software development, or roles such as Problem Manager or Assignment Leader