Manager Service Customer Managers (71946)

Do you get motivated by leading others while also being a key part of the business? Are you interested in taking an important role in the development of sustainable energy solutions in Sweden? Do you also have contractual background? Then we have the position for you at Vestas!

Region NCE and Global Offshore > NCE > Customer Managers

Our Service department is responsible for the maintenance, service, and service sales of wind turbines across Sweden. The Customer Service Manager team is key in creating robust customer relationships, ensuring compliance with service agreements, and accomplishing important strategic milestones. We are now seeking a new Manager to lead our experienced Customer Service Manager team based in Malmö, Sweden. This role is key to supporting our service growth and ensuring commercial and contractual excellence throughout the region. Join us on this exciting journey in a rapidly expanding area of Vestas.

Responsibilities

As Manager, you will lead your team to enhance financial performance, employee engagement, and customer satisfaction. You will represent the commercial and contractual aspects of our service business, ensuring strategic execution and setting clear commercial goals. You'll improve quality of reporting and continuously seek opportunities to optimize performance and cost-efficiency.

Key responsibilities include:

• Monitoring and reporting on results, risks, and opportunities
• Directing and engaging in project initiatives
• Daily line management, including recruitment, development, and team building
• Managing escalations and ensuring clear communication within and beyond your team
• Supporting individual and team development
• Participating in customer meetings as needed

Qualifications

• Proficient in contract management and cultivating relationships with customers
• Consistent performance in adhering to budgetary limits while enhancing customer satisfaction
• Ability to meet contractual commitments in a cost-effective manner
• Familiarity with CRM systems and customer-focused operations
• Experience in sales, customer negotiations, or project management
• Demonstrated leadership experience with a focus on people and business development

Competencies

• Inspirational leader with the ability to guide and develop diverse teams
• Organized, forward-thinking, and focused on finding solutions
• Good financial and legal understanding, with the ability to navigate complex technical and contractual matters
• Disciplined in demanding situations, capable of managing changing workloads and taking initiative
• Strategic thinker with sound decision-making abilities
• Communication and negotiation skills, with the ability to engage stakeholders at all levels
• Fluent in English in both verbal and written communication

What we offer

We offer an exciting job with great opportunities for professional and personal development in an inspiring, balanced, and international work environment in the renewable energy sector. We highly value initiative, trustworthiness, and the right balance between creativity and quality in all solutions. You will have good opportunities to build your career in Vestas, when demonstrating aspiration, capacity, and potential.We offer a role with meaningful opportunities for professional and personal growth in an environment that values initiative, integrity, and a balance between creativity and quality. You'll be part of a supportive, informal workplace with skilled and motivated colleagues who are committed to wind energy and delivering high-quality solutions to our customers.Along with an appealing benefits package, you will be able to grow your career with a major player in wind energy, promoting a sustainable future within a thriving sector.

Additional information

Your primary work location will be Malmö, Sweden. You should expect some travel activity, approximately 10 days per year. If the above match your skills and qualifications, please apply no later than 11.02.2026. Please note: We do amend or withdraw our jobs and reserve the right to do so at any time, including prior to the advertised closing date. For additional information about the position, please contact: Recruiter Rebecka Thorell at rbthr@vestas.com