Senior Technical Service Manager – 14821

Veritaz is a leading IT staffing solutions provider in Sweden, committed to advancing individual careers and aiding employers in securing the perfect talent fit. With a proven track record of successful partnerships with top companies, we have rapidly grown our presence in the USA, Europe, and Sweden as a dependable and trusted resource within the IT industry.

Assignment Description:

We are looking for a Senior Technical Service Manager to join our dynamic team.

What you will work on:

• Manage and support business-critical HR-related IT services across the full application lifecycle, from requirements and implementation to daily operations and continuous improvement
• Act as the primary interface between IT and business stakeholders, ensuring stable, compliant, and high-quality service delivery
• Oversee second- and third-line support, maintenance, and operational service delivery within the application area
• Collaborate closely with architects and IT specialists to translate business needs into technical improvements and enhancements
• Coordinate stakeholders in a global environment and ensure clear communication across operational and strategic levels
• Drive continuous improvements in incident, problem, and change management to enhance service quality and user experience
• Ensure proper documentation, service follow-up, and adherence to agreed processes and standards
• Support the organization’s transition toward more standardized and global IT solutions

What you bring:

• Proven experience in operational service delivery management with a strong focus on support and maintenance
• Experience working with second- and third-line support in business-critical IT environments
• Strong communication skills and a proactive, service-oriented mindset
• Demonstrated ability to manage clients and stakeholders in large, global organizations
• Capability to build trust and confidence with stakeholders at both operational and strategic levels
• Basic understanding of infrastructure, integrations, security, and automation tools and technologies
• Fluency in both Swedish and English, written and spoken
• Experience with customer-oriented technical support is considered an advantage
• Experience working in a global context and familiarity with ServiceNow is meriting
• A structured, self-driven, and collaborative working style with the ability to clearly and constructively articulate issues and need